Terms of Service

Welcome to Auron!

These Terms of Service (the “Terms”) constitute a legally binding agreement between Oraczen Inc., its subsidiaries, and affiliates ("Company," "we," "our," or "us") and you (“you”, “your”, or “User”). These Terms will be effective upon your acceptance of the same (directly or indirectly in electronic form or by means of an electronic record) and will govern the relationship between us and you for the use of Website www.useauron.ai (“Website”), our Software, our Services, and any of our other websites, mobile or digital applications, or any other services we offer from time to time by or in connection therewith (together referred to as the “Platform”). The Platform is owned and operated by Oraczen Inc., having its registered office at 4112 Saguaro Lane, Irving, Texas 75063.

About Platform:

The following constitutes the “Services”:

The Platform is an enterprise AI voice-agent solution, provided exclusively to enterprise Clients through a secure, Client-specific sub-domain and accessed by Authorized Users via configured single sign-on integrations. The sub-domain is accustomed for internal business use across sales, customer service, and operational workflows, accessible through supported web browsers on desktop and mobile devices. The Platform enables Users to interact with AI Agents to capture and analyze voice-based stakeholder interactions, build customer knowledge graphs and enriched profiles, upload documents and knowledge bases for contextual intelligence, integrate with enterprise systems such as CRMs through controlled MCP tools, and configure custom AI Agents tailored to specific workflows.

To know more about our offerings, please contact info@useauron.ai.

For clarity, AI Agent means a software-based, artificial intelligence–enabled component of the Platform that is configured to interact with Users through voice and/or text interfaces (“AI Agent”).

You acknowledge and agree that the Services are made available exclusively to enterprise customers (“Clients”) through dedicated, Client-authorized deployments of the Platform. The Platform may involve the collection, processing, or analysis of personal or business-related information relating to individuals authorized by the Client (“Authorized Users”) to access and use the Platform or of customers, prospects, suppliers, partners, or other stakeholders, and who do not independently control or administer the Platform (“End Users”). References to “Users”, “you”, or “your” shall, as applicable, mean any natural or legal person or entity who accesses or utilizes the Platform or Services, including but not limited to the Clients, Authorized User and/or End Users, depending on the context in which the Platform or Services are accessed or used. The applicability of these Terms extends to Users regardless of the device type used for accessing our Platform, whether it be a laptop/desktop or a mobile/tablet device.

Acceptance of Terms:

This document is an electronic record in terms of the Electronic Signatures in Global and National Commerce Act (E-SIGN Act), 2000, Uniform Electronic Transactions Act (UETA), 1999, and Electronic Identification, Authentication and Trust Services Regulation (EU) No 910/2014, thereunder as applicable and the amended provisions pertaining to electronic records in various statutes, as amended from time to time. This electronic record is generated by a computer system and does not require any physical or digital signatures. Any User accessing the Platform from jurisdictions not explicitly mentioned here shall be deemed to have electronically accepted these Terms in accordance with the electronic transaction laws or equivalent statutes applicable in their respective jurisdiction. In the absence of such laws, the acceptance shall be presumed valid by universally accepted principles of digital contracting.

Our role under these Terms is limited to administration and managing the Platform, including any Services made available to you on the Platform. You must comply with applicable laws, regulations, and policies when using our Platform and/or Services. It is your responsibility to ensure that your use of the Platform does not violate any laws or regulations in your jurisdiction.

By implicitly or expressly accepting these Terms, you also accept and agree to be bound by our Privacy Policy and other policies, as published and amended from time to time. We encourage you to read these policies in conjunction with these Terms to better understand our policies and stand regarding data management and handling and other functioning of the Company. If you do not agree with anything provided herein, please do not use or access our Platform and/or Services.

Please note that the capitalized terms not defined in these Terms of Service are defined in the Privacy Policy.

We reserve the unilateral right to change the particulars contained in these Terms from time to time, without notice to you and in our sole discretion. If we make any such revision in these Terms, we will update the effective date above, and the revised Terms shall be effective from such date. You are required to frequently check these Terms and their effective date to understand the terms and conditions that apply to your use of our Services. Your continued use of the Platform and/or Services following such modification constitutes your acceptance of the modified Terms of Service, whether or not you have read them.

Further, we may change, suspend, and/or discontinue the Services at any time, including the availability of any feature, database, and content on the Platform. We may also restrict Users’ access to parts and/or all of the Platform without notice in the event of technical disruptions or other similar events, and we shall not be liable to the Users in such cases.

USER ELIGIBILITY

We welcome all individuals and entities to utilize our Services, subject to adherence to these Terms of Service. To ensure clarity, here's who may and may not use our Services:

• 1. Eligible Users:
     1. For Entities:
        1. The entity must be duly incorporated, registered, or otherwise legally recognized under applicable laws and must be validly existing and in good standing in its jurisdiction of formation.
        2. The entity must have the legal capacity and authority to enter into binding agreements and to comply with these Terms, any applicable.
     2. For Individual User:
        1. Individuals who use our Platform to access Services must meet the minimum age requirements: at least 18 years old or the age of majority in their country of residence; at least 16 years old in the European Union with parental or legal guardian consent; or at least 13 years old in the United States or United Kingdom with similar consent.
        2. If a User is under the required age as specified herein, it is assumed that they have obtained the explicit consent of their parent or legal guardian to use the Platform.
        3. Users are also expected to have the intention and capacity to effectively utilize the services offered by the Platform.
  2. Prohibited Users:
     1. Individuals under 13 years old: Minors under the age of 13 are not eligible to use our Services. If you are between 13 and 18 years old, please refrain from using our Platform without appropriate parental or guardian consent.
     2. Individuals barred from using the Services: Individuals who have been previously suspended or prohibited from accessing our Services by us or any competent authority, from using our Platform.
     3. Individuals engaging in Illegal Activities: Individuals engaged in or intending to engage in any activity that is illegal under applicable law, including but not limited to fraud, money laundering, and terrorism financing.
     4. Users from Sanctioned Territories: You are prohibited from using the Platform if you are located in, organized under the laws of, or ordinarily resident in any country or territory subject to comprehensive economic or trade sanctions administered or enforced by the Office of Foreign Assets Control (OFAC) of the U.S. Department of the Treasury including but not limited to Cuba, Iran, North Korea, Syria, and the Crimea region of Ukraine. You also may not access or use the Platform if you are owned or controlled by, or acting on behalf of, any person or entity listed on U.S. government restricted or denied party lists, including the OFAC Specially Designated Nationals and Blocked Persons List (“SDN List”). This Section shall also apply if you are domiciled or resident of any country or territory subject to financial and economic sanctions, trade embargoes United Nations, the UN Security Council or any other relevant UN agency. You must obtain any required license or government authorization before accessing our services if you fall under any of these categories.
  3. Compliance with Laws:
     1. All Users must comply with applicable laws, regulations, and policies when using our Services. It is your responsibility to ensure that your use of the Platform does not violate any laws or regulations in your jurisdiction.
  4. International Users:
     1. Our Platform and/or Services are designed for global use, and we strive to comply with applicable Data Protection Laws. However, Users must ensure compliance with the specific laws and regulations of their respective countries or regions when using our Platform. While we make reasonable efforts to align our operations with widely accepted legal standards, we do not guarantee full compliance with local laws outside the United States unless explicitly stated. Users are solely responsible for understanding and adhering to the laws applicable to their use of the Platform and/or Services in their jurisdiction.

ACCESS OUR PLATFORM AND SERVICES

Account Registration:

• • 1. To utilize the Platform and Services, each Client is provisioned with a dedicated Platform instance hosted within a separate, Client-isolated cloud computing environment and made available through a Client-specific sub-domain (the “Account”). The User may register for an Account using the Client’s existing enterprise credentials, including a username and password.
    2. For the purpose of creating and maintaining the Account, the Company may collect limited contact and business information as prompted by the registration form and detailed in our Privacy Policy. The Platform does not collect or store Administrator or Authorized User passwords.
    3. Authentication and Account access are subject to additional verification measures implemented by the Client or the Platform, including one-time passwords (OTP), two-factor authentication (2FA), or similar security controls.
    4. Users are responsible for maintaining the confidentiality of their Account and must not share access credentials with any third party. The Platform shall not be liable for any loss or damage resulting from unauthorized use of your Account. If you have previously registered, you should log in using the same credentials provided during the initial registration process.
  1. Account Access; Roles and Permissions:
     1. As the primary Account holder, you may designate one or more Administrators (“Administrator”) who will have access to your organization’s Account. These individuals are empowered to configure the Services to meet your needs and oversee Authorized User and/or End Users. All activities conducted by Authorized Users and/or Administrators will be considered to have occurred on behalf of the primary account holder unless specifically stated otherwise.
     2. Authorized Users and Administrators are assigned specific roles and permissions, with all actions performed on behalf of the primary Account holder. The primary Account holder is responsible for managing these roles, ensuring they align with the organization's needs, and retaining full responsibility for all activities on the Platform. These Terms also apply to Authorized Users and Administrators.
     3. You are responsible for:
        • (i) maintaining the confidentiality of your organization's Account password,
        • (ii) appointing competent individuals as Authorized Users and Administrators to manage your Account, and
        • (iii) ensuring that all activities associated with your Account comply with these Terms. Please note that the Platform is not responsible for the Authorized Users, Administrators and internal management of the Services on your behalf.
     4. Please note that these Terms also apply to Authorized Users and Administrators, and they must adhere to the terms and conditions outlined herein. To maintain the security and integrity of the Platform, it is essential to keep the login credentials confidential and only grant access to individuals you trust. We recommend carefully considering the roles and permissions assigned to Authorized Users and Administrators, ensuring that they align with their respective responsibilities and duties within the organization.

Access to Our Services:

• • 1. Upon successful authentication, the Company will grant each Authorized User access to a personalized sub-domain. Through the personalized sub-domain, Authorized Users may access and utilize the Platform and Services, including but not limited to interacting with AI Agents, recording and reviewing conversations, accessing summaries, signals, contextual insights, managing entities, uploading documents or knowledge bases, and performing other actions authorized by the Client. The personalized sub-domain enables Authorized Users to review historical interactions, monitor activity related to assigned entities or workflows, analyze AI-generated outputs, and continue work seamlessly across sessions and devices. Access to certain features or functionalities may vary depending on the Client’s configuration, permissions, and any applicable Master Services Agreement.

Account Security and Update:

• • 1. You are responsible for safeguarding your Account credentials and preventing unauthorized access to your Account. Any unauthorized use of an Account must be reported to the Company immediately for investigation.
    2. If you suspect that unauthorized access has been made to your Account, you must notify us immediately by email at security@useauron.ai. We will investigate any alleged unauthorized Account activity. Notwithstanding any other terms about our right to disable or block access to your Account, we reserve the right to disable or block your Account at any time when it is suspected that unauthorized access has been made to your Account.
    3. You acknowledge and agree that we shall not bear any liability or responsibility for the activities or consequences arising from the use or misuse of any information under your Account.

Account Suspension and/or Deletion:

• • 1. You agree to promptly inform us of any unauthorized use of your Account. In the event of a suspected security breach or misuse of your Account, we reserve the right to request a password change or suspend your Account, without incurring any liability to the Company, for a duration deemed appropriate in the circumstances. We disclaim any responsibility for any loss or damage resulting from your non-compliance with this provision.
    2. The User shall be solely responsible for the accuracy and correctness of all such details/information given by the User during Account setup. If we have reason to doubt the correctness of any details/information furnished by you, or in case any information furnished by you is found incorrect, false, or misleading, we reserve the right to cancel or suspend the Account registration of the User permanently or for such period as we deem fit.

RESPONSIBILITIES AND OBLIGATIONS OF THE USERS

You agree:

• 1. to fully comply with all applicable laws and regulations, and to use the Platform and Services solely for lawful purposes, including in accordance with any other contractual terms and jurisdiction-specific legal requirements applicable to you;
  2. to regularly and autonomously ensure the preservation and backup of all your User Content on the Platform;
  3. to provide your Account and Administrator’s contact information accurately, and failure to maintain such accurate information may result in the inability to access and use the Services;
  4. to maintain the confidentiality of your access credentials issued through the Client’s authentication system, and take responsibility for all activities associated with your authorized access to the Platform. The Platform does not issue individual usernames or passwords to Authorized Users. We retain the right, at our sole discretion, to revoke, reclaim, or modify any identifier, display name, or access designation if we deem, in our judgment, that such identifier is inappropriate, obscene, misleading, or otherwise objectionable;
  5. to notify us in writing immediately if you become aware of any disclosure of your password. You are responsible for any activity on our Platform arising out of any failure to keep your password confidential and may be held liable for any losses arising out of such a failure;
  6. to not create an Account on behalf of anyone other than yourself without their permission. Additionally, using a username with the intent to impersonate another person, or using a username Account that is subject to the rights of someone else without proper authorization, is not allowed;
     1. to not access the Platform beyond the scope authorized by the Client;
     2. to not assign or transfer your Account to any other person or entity;
     3. to provide proof of identity to access or use the Services in certain cases. Refusal to provide proof of identity may result in denial of access to or use of the Services;
  7. that we shall not bear any liability or responsibility for the activities or consequences arising from the use or misuse of any information under your Account, including without limitation, situations where you have neglected to update your administrative or business contact details on the Platform such as mobile phone number and/or email address on the Platform;
  8. that in the event of a suspected security breach or misuse of your Account, we reserve the right to request a password change or suspend your Account, without incurring any liability to the Company, for a duration deemed appropriate in the circumstances. We disclaim any responsibility for any loss or damage resulting from your non-compliance with this provision;
  9. to take all reasonable precautions to protect your system and any data you process through the Platform. This includes ensuring that your computer systems do not expose you to viruses, malware, or any other malicious software that could harm your devices or compromise your data security. The Company is not responsible for any loss or damage to your computer systems or data arising from the use of the Platform
  10. that we do not provide any legal advice or any recommendation with respect to any laws or requirements applicable to your use of the Platform, AI Agents, outputs, conversations, or actions, or your compliance therewith.

USER CONTENT GUIDELINES

• 1. For the purpose of these Terms or any other policy of the company, User Content means any and all content, data, or materials that you (or anyone acting for you) upload, submit, post, create, configure, generate, or otherwise make available through the Platform or Services, whether directly or indirectly, and whether created by you, your Authorized Users, End Users, or AI Agents acting on your behalf. User Content includes, without limitation:
     • (i) documents, PDFs, text, images, audio recordings, videos, datasets, transcripts, logs, virtual meeting recordings, and other digital or electronic materials;
     • (ii) any entities, records, profiles, customer knowledge graphs, or structured data created, maintained, or enriched within the Platform;
     • (iii) any AI Agents created, customized, configured, deployed, or operated by you;
     • (iv) any prompts, instructions, inputs, signals, skills, workflows, rules, or configurations provided to such AI Agents;
     • (v) any signals, classifications, tags, risk indicators, events, or metadata defined, inferred, or generated through use of the Platform; and
     • (vi) any outputs, summaries, insights, recommendations, contextual intelligence, actions, responses, or other results generated by AI Agents or the Platform based on your inputs or configurations (“User Content”).
  2. By submitting User Content, you grant the Company a limited, non-exclusive, worldwide, royalty-free license to host, store, process, analyze, reproduce, and use such User Content solely for the purpose of operating, maintaining, securing, and improving the Platform and Services, in accordance with the Privacy Policy. For clarity, the Company does not acquire ownership of User Content and does not use User Content for independent commercial exploitation or public advertising without Client authorization.
  3. We are not responsible for any harm resulting from anyone’s access, use, purchase, or downloading of User Content or for any harm resulting from third-party websites. You’re responsible for taking the necessary precautions to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content.
  4. User Content must comply with the content standards set out in this Section. User Content must not-
     1. contain any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable;
     2. promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age;
     3. infringe any patent, trademark, trade secret, copyright, or other intellectual property or other rights of any other person;
     4. violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these Terms of Service, or our Privacy Policy;
     5. be likely to deceive any person;
     6. promote any illegal activity, or advocate, promote, or assist any unlawful act;
     7. cause annoyance, inconvenience, or needless anxiety or be likely to upset, embarrass, alarm, or annoy any other person;
     8. impersonate any person, or misrepresent your identity or affiliation with any person or organization;
     9. involve commercial activities or sales, such as contests, sweepstakes, and other sales promotions, barter, or advertising;
     10. give the impression that they emanate from or are endorsed by us or any other person or entity if this is not the case;
  5. You acknowledge and agree that you are solely responsible for any User Content uploaded, submitted, configured, created, or generated on or through the Platform. You represent and warrant that you have all necessary rights, licenses, consents, and permissions to submit and publish such content and that it does not infringe on any third-party rights, including intellectual property rights.
  6. You acknowledge and agree that while interacting with any AI Agent or otherwise using the Platform, you shall not submit, disclose, upload, or otherwise provide any Personal Information as part of User Content unless such disclosure is lawful, necessary for the permitted use of the Services, and you have obtained all required consents under applicable laws. Further, you shall not provide any information relating to an individual who is below the age of majority applicable in the relevant jurisdiction without the prior, verifiable consent of such individual’s parent or lawful guardian, and you represent and warrant that any such consent, where required, has been duly obtained and can be demonstrated upon request.
  7. You agree that you have obtained all consents and permissions required under all applicable laws regarding the processing, storing, collection, posting, transmission, and publication of any Personal Information and/or image or likeness of any person, entity, or property which is part of the User Content, and you will adhere to all laws applicable thereto. Further, the User Content is (and will continue to be) true, current, accurate, non-harmful, non-infringing upon any third party rights, and in no way unlawful for you to upload, import, export, copy, possess, post, publish, transmit, display or otherwise use, in the country in which you reside.
  8. You agree and allow us to disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy.
  9. Without limiting the foregoing, we have the right to cooperate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Platform. YOU WAIVE AND HOLD HARMLESS THE COMPANY AND ITS AFFILIATES, LICENSEES, AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY OF THE FOREGOING PARTIES DURING, OR TAKEN AS A CONSEQUENCE OF, INVESTIGATIONS BY EITHER SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.
  10. We do not undertake to review all material before it is posted on the Platform, and we are not obligated to remove objectionable content after it has been posted. However, we retain the right (but are not obligated) to pre-screen, refuse, or remove any User Content at our discretion, including when we receive claims or complaints from third parties or authorities. We do not guarantee the accuracy, completeness, or reliability of any User Content.
  11. Feedback and Reviews: The following terms constitute “Feedback Policy”:
      1. You may submit your ratings, reviews, testimonials or other feedback (collectively, “Feedback”) to us, in written or audio-visual format, and/or share such Feedback with other Users, or the public through our Platform, social media platforms, public forums, or other communication channels. If you submit Feedback, it shall be exclusively owned by our Company.
      2. By providing such Feedback to us, you acknowledge and agree that it may be used by us in order to:
         • (i) further develop, customize, and improve our Platform and Services,
         • (ii) provide ongoing assistance and technical support,
         • (iii) contact you with general or personalized Platform-related notices and/or requests based on your ratings and Feedback or otherwise,
         • (iv) facilitate, sponsor, and offer certain promotions, and monitor performance,
         • (v) create aggregated statistical data and other aggregated and/or inferred information, which we may use to provide and improve our Platform and Services,
         • (vi) enhance our data security and fraud prevention capabilities,
         • (vii) use, disclose, reproduce, license, or otherwise distribute such Feedback or suggestions without any obligations or restrictions, and
         • (viii) comply with any applicable laws and regulations, or for any other purpose.
      3. We may use such Feedback for any purpose without any compensation or obligation to you. We reserve the right to post Feedback or remove any Feedback posted in our public forums for any reason at our sole discretion. If you wish to request the removal of any Feedback posted on the Platform, please email us at feedback@useauron.ai.
      4. In addition, you (1) represent and warrant that such Feedback is accurate, complete, and does not infringe on any third-party rights; (2) irrevocably assign to us any right, title, and interest you may have in such Feedback and (3) explicitly and irrevocably waive any and all claims relating to any past, present, or future moral rights, artists’ rights, or any other similar rights worldwide in or to such Feedback.

PAYMENT AND PRICING TERMS

Platform Licensing Fees

• • 1. The Platform is made available to Clients solely on a license basis. Access to and use of the Platform is subject to payment of an annual license fee, with each license having a term of twelve (12) months, unless otherwise agreed in writing. The license grants the Client a limited, non-exclusive, non-transferable right to access and use the Platform for its internal business purposes, strictly in accordance with these Terms, and any applicable Master Services Agreement (“MSA”), Statement of Work (“SOW”) or Order Form (“Order Form”).
    2. License renewals, if any, shall be subject to mutual agreement between the parties and may be documented through a renewal Order Form or amendment.

Deployment and Account Setup Fees

• • 1. In addition to the license fee, the Company may charge a one-time deployment and account setup fee for provisioning the Client’s dedicated Platform instance, including but not limited to creation of a separate cloud environment, configuration of identity and security controls, sub-domain setup and enablement. Such Fees are non-recurring and shall be specified in the applicable Order Form or SOW.

Custom Agent Implementation Fees

• • 1. Where the Client requests the design, configuration, or deployment of custom AI Agents, workflows, signals, or integrations, such services shall be treated as implementation services and charged separately on a one-time basis, in accordance with a mutually agreed MSA or SOW. Implementation Fees are Client-specific and may vary based on scope, complexity, and delivery milestones.

Maintenance and Agent Enhancement Fees

• • 1. In addition to the Fees payable under this Section, the Company may charge additional fees for ongoing maintenance, support, enhancements, Upgrades, Update or further development of AI Agents or Platform components.
    2. Such maintenance and enhancement Fees shall be payable only where expressly agreed in writing between the Company and the Client. The scope, nature, timelines, service levels, frequency, and applicable fees for such maintenance or enhancement services shall be set out in an applicable MSA, SOW, or Order Form.
    3. Unless expressly agreed otherwise in writing, no ongoing maintenance or enhancement obligations shall be deemed to arise solely from the Client’s subscription to the Platform or payment of the Fees under this Section.

Fees and Non-Payment:

• • 1. You agree to pay the applicable fees (“Fees”) for utilization of the Services and Platform, for which invoices will be issued and must be paid within thirty (30) business days of receipt. You acknowledge that payment for the Services is required in advance, and we reserve the right to withhold or suspend access to any Services until the applicable Fees have been received in full.
    2. Each time you wish to renew your annual license, a new invoice will be generated. Payment for these invoices must also be made as per the due dates mentioned in the invoices.
    3. The invoices sent to your registered email address will contain payment links powered by our payment processor. Alternatively, you may choose to pay the Fees via a direct bank transfer. The invoice shall contain the Company’s bank details. Ensure that payment is made in full and within the specified time frame to avoid any disruptions in Service availability.
    4. In the event of non-payment of Fees or failure to make timely payments, it may impact your access to the Platform and Services until outstanding amounts are settled in the following manner:
       1. Your Account will be blocked if payment is not received within fourteen (14) days after the invoice due date.
       2. Our customer success and accounts teams will proactively follow up with you regarding any outstanding payments. Should payment not be received within one month from the due date, your account will be suspended until the full payment towards the Fees is made.
    5. Unless otherwise agreed, the Fees shall be invoiced in United States Dollars (USD) only. If the Client chooses to pay using a different currency, the applicable conversion rate will apply, and any conversion costs will be borne by the Client alone.
    6. Furthermore, please be aware that if you do not renew your license voluntarily within 60 days, or if invoices remain unpaid for 90 days, all data associated with your Account, including User Content and any other materials, may be permanently deleted from our servers. It is your responsibility to ensure the timely payment of all Fees. The Company will not be liable for any loss or damages resulting from the suspension of access or deletion of data due to non-payment.

Taxes:

• • 1. Your payments to the Company are subject to all applicable taxes, including but not limited to federal income tax, or other local taxes based on your country of residence or account registration. All Fees are exclusive of any taxes, levies, or duties imposed by relevant authorities, which you are solely responsible for calculating and paying. Failure to do so may result in additional charges. Additionally, the Company is not liable for any extra costs imposed by your financial institution, including international transaction fees or overdraft penalties. By agreeing to these terms, you acknowledge your responsibility to comply with all tax obligations related to your subscription, unless otherwise stated in the pricing schedule.

Payment Terms

• • 1. For payment processing purposes, the Company may utilize third-party payment processors. Any financial information provided by the Client, including bank or payment details, shall be processed in accordance with our Privacy Policy and the terms of the applicable payment processor. You acknowledge and agree that any payment made on the Platform shall also be subject to the terms and conditions of our payment processor, which can be found on the respective webpage of such third-party payment processors.
    2. The Company does not store full payment information, except to the extent required for lawful invoicing, accounting, or compliance with applicable legal or regulatory obligations. Users may refer to the Company’s Privacy Policy for further details regarding the collection, use, and protection of payment-related information. Further, we affirm that the information provided by you in this regard will be treated as confidential and will not be divulged to any third party, except as necessitated by the applicable laws, regulations, and/or processes of any government authority, and/or in connection with any judicial proceedings pertaining to legal actions, suits, and/or proceedings arising from or related to these Terms.
    3. You are authorized to use valid credit/debit cards, or any other accepted payment methods, including online banking facilities, for completing the payment of the Fees. You are required to provide accurate and complete information regarding your credit/debit card details or banking account details. It is your responsibility to ensure the correctness of the information submitted, and any costs, expenses, losses, or damages incurred as a result of providing incorrect details shall be solely your responsibility.
    4. We disclaim any responsibility and liability for any loss or damage incurred by users during the utilization of such third-party payment processors. This includes but is not limited to instances such as:
       1. Lack of authorization for a transaction;
       2. Exceeding the mutually agreed preset limit between the user and the respective bank;
       3. Payment issues arising from the transaction; and/or
       4. The transaction being declined due to any other reasons.
    5. You agree not to hold us liable for payments that do not reach us because you have quoted incorrect payment information or the payment processor refused the payment for any other reason.
    6. We reserve the right to periodically review and adjust Fees and pricing terms on a Client-specific basis to reflect market conditions, changes in scope, or service enhancements. Any such adjustments shall be communicated to the relevant Client in advance and, where applicable, documented through an updated Order Form, Statement of Work, or written notice. Revised pricing shall apply only prospectively and shall not affect Fees already invoiced or paid for Services previously rendered or agreed.
    7. You agree and accept that all nuances and modalities relating to payment modes shall be separately governed by such third-party payment processors. We would not be responsible, in any manner whatsoever, for any liability that may arise in relation to any aspect of relating to the payment modes (including any fraudulent transaction). The payments made to the Company are non-refundable, unless otherwise expressly stated under these Terms.

Chargeback Policy:

The following terms constitute “Chargeback Policy”:

• • 1. If at any time, we record a decline, chargeback, or other rejection of a charge for any payable Fees due directly to our Platform, on your User Account (“Chargeback”), this will be considered a breach of your payment obligations hereunder. Consequently, you will no longer be able to access the features and content available under your Account.
    2. If you have any inquiries or concerns regarding our Services or a payment made to our Platform, we strongly recommend reaching out to us at support@useauron.ai before initiating a Chargeback or reversing the payment. This proactive step ensures that your Account is not restricted. Additionally, it helps avoid unwarranted or erroneous Chargebacks.
    3. We retain the right to dispute any Chargeback received. This may involve providing the relevant credit card company or financial institution with pertinent information and documentation demonstrating that you, the User, authorized the transaction and received or utilized the rendered services. In such cases, you may be required to repay all Fees associated with the Services purchased and subsequently charged back.

LICENSE TERMINATION AND CANCELLATION

• 1. If you want to terminate your license to access and use the Platform, you may contact us directly at support@useauron.ai to initiate the cancellation process.
  2. For licenses issued for a fixed term of twelve (12) months, you may request cancellation at any time during the applicable license term. Notwithstanding such cancellation, all Fees paid shall remain non-refundable, and you shall continue to have access to the Platform until the end of the applicable license term, unless otherwise agreed in writing.
  3. The Fees referred to in Sections 6.2 and 6.3, being one-time deployment, onboarding, implementation, or customization Fees, are non-refundable in all circumstances, whether or not the license is cancelled or terminated.
  4. Where expressly provided under an applicable MSA, SOW, or Order Form, we reserve the right to levy a reasonable cancellation or early termination fee, in accordance with the terms set out therein.
  5. If you are dissatisfied with the quality of the Services, you are encouraged to notify us promptly at support@useauron.ai and provide details of your concerns. We will use commercially reasonable efforts to review and address such concerns in a timely manner, without prejudice to the non-refundability of Fees unless otherwise agreed in writing.
  6. Loss of Data, Content, and Capacity:
     1. If your Account or any Services are cancelled (whether at your request or at Platform’s discretion), it may cause or result in the loss of certain content, features, or capacity of your Account, including any User Content, or other usage data retained therein (“Capacity Loss”). We shall not be liable in any way for such Capacity Loss, or for saving a backup of your Account or User Content.
     2. Following termination or expiry of your Account or Services, the Company may retain Account data in accordance with its internal data retention policies, subject to applicable law or any contractual obligations expressly agreed in writing. Upon expiry of such retention period, the Company may, but is not obligated to, permanently delete such data as part of its standard operational procedures, and once deleted, such data cannot be recovered. Upon written request by the Client and subject to payment of applicable fees agreed separately between the parties, the Company may facilitate a one-time export of the Client’s data and make such data available at a destination designated by the Client. Except as expressly agreed in writing, the Company shall have no ongoing obligation to store, host, or maintain Client data following such export, and any retained data may thereafter be permanently deleted in accordance with the Company’s standard operational procedures.

SOFTWARE SUPPORT, MAINTENANCE, AND DEPLOYMENT

Support Assistance

• • 1. The Company provides general support assistance, up to an aggregate cap of fifty (50) hours per calendar month per Client, at no additional cost to enable the Clients and their Authorized Users or Administrators to understand the standard features, functionality, and operation of the Platform. Any support exceeding this cap, or falling outside the scope of general support, including without limitation advisory services, configuration assistance, workflow design, business process consulting, or the application of the Platform to Client-specific use cases, shall be provided only if expressly agreed in writing and may be subject to additional fees.
    2. The Company reserves the right to determine, in its reasonable discretion, what constitutes general support assistance versus paid professional services, including services requiring custom analysis, configuration, or development.
    3. The User may contact the Company for support at support@useauron.ai during business hours (business days (Monday to Friday) between 08:00 and 17:00 GMT-5). Support requests must be submitted with sufficient detail to enable the Company to resolve the issue.
    4. Subject to receipt of adequate information from the Client, the Company shall use commercially reasonable efforts to investigate reported errors or malfunctions in the Platform. Response times and service levels, if any, shall be as set out in the applicable MSA, SOW, or Order Form, and no guaranteed resolution timelines are provided unless expressly agreed therein.

Updates and Maintenance:

• • 1. We may, from time to time, develop patches, bug fixes, and other modifications to improve the performance of the Platform and related services ("Updates"). These Updates may be automatically installed without providing any additional notice or receiving any additional consent. However, for any significant Updates to the Services, you will be notified via a reasonable communication channel. By continuing to use the Platform after an Update, you are deemed to have consented to it.
    2. You understand that the Company may, from time to time, introduce new versions, major feature enhancements, architectural changes, or significant functional modifications to the Platform or Services (“Upgrades”). Upgrades may include the introduction of new capabilities, substantial changes to existing features, or the retirement or replacement of legacy components. We will use commercially reasonable efforts to notify you of planned Upgrades that may materially affect your use of the Platform, typically via email or in-Platform notification. Upgrades may require configuration changes, additional onboarding, or modified usage workflows.
    3. We regularly maintain and update the Platform to enhance performance and address security or compliance needs. Maintenance activities may relate to either Updates or Upgrades and may involve infrastructure, databases, or software changes. We will notify you of scheduled maintenance that may impact your use, typically via email. For critical issues requiring urgent maintenance, we will provide advance notice whenever feasible to minimise disruption.
    4. You acknowledge and agree that, as part of such Updates or Upgrades, the Company may add, modify, or remove any feature, functionality, or component of the Platform or Services at its sole discretion, without any liability to the User. The Company shall not be liable for any loss, modification, or discontinuation of features resulting from Updates or Upgrades.
    5. We cannot guarantee that the Services will be available at all times, and the Client acknowledges that periodic downtime may occur on a monthly basis due to maintenance, Updates, Upgrades, or unforeseen technical issues. We may experience hardware, software, or other problems or need to perform maintenance related to the Platform, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason. In such a situation, we will use commercially reasonable efforts to notify you of planned updates or upgrades that may materially affect your use of the Platform.
    6. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Platform during any downtime or discontinuance of the Platform. Nothing in these legal Terms will be construed to obligate us to maintain and support the Platform or to supply any corrections, Updates, or releases in connection therewith.

Platform Deployment

• • 1. The Platform is deployed on a Client-specific, dedicated basis, including provisioning within a separate cloud environment and access via a Client-specific sub-domain.
    2. The Client acknowledges that deployment timelines, milestones, dependencies, and deliverables are contingent upon the Client’s timely provision of required information, access credentials, approvals, and cooperation.
    3. Any delays caused by the Client may result in corresponding adjustments to timelines and may give rise to additional fees, as agreed in writing.
    4. While we endeavour to facilitate a smooth Platform deployment process, the User acknowledges and agrees to the following:
       1. that the Company provides the Platform, but it is the User’s responsibility to ensure that the Platform’s functionality aligns with their specific business requirements. Should the User choose to opt for our Services, we shall not be held responsible or liable for any functionality gaps that may arise.
       2. that the Platform may not undergo adequate testing due to resource constraints and shortcuts in essential quality assurance tasks before its implementation.
       3. that although the Company will provide consultants with deep industry knowledge concerning the Platform implementation, the reality may differ. The User understands that inexperienced consultants may be assigned to implement the Platform, lacking familiarity with the software products being implemented. Moreover, implementation may face a turnover of consultants, and the Company may utilize User implementations as training grounds for inexperienced consultants. The Users agree that the Company shall not be held liable for any consequences arising from inadequate resources during the implementation process.
       4. the Company might not perform enough testing on the system, which can result in insufficient integration testing. This testing is essential to check if the Platform works well with the other platform’s API. However, the Company will not be liable for any issues in Platform integration. It is the User’s responsibility to thoroughly test the Platform and ensure it integrates smoothly with their existing systems, especially the platform’s APIs.
       5. that in the event of business disruption resulting from the failure of the Platform implementation, the Company shall not be held liable for any damages incurred by the User. The User acknowledges and agrees that the Company does not guarantee uninterrupted business operations or specific outcomes from the Platform implementation. Therefore, the User waives any claims for damages against the Company arising from business disruption caused by the failure of the Platform implementation.
       6. that in the event of Platform malfunction or failure during or after the implementation process, the User acknowledges and accepts the inherent risks associated with Platform deployment. The Company shall not be held liable for any direct or indirect damages, including but not limited to financial losses, business disruptions, or data breaches, resulting from Platform malfunction or failure. The User agrees that the Company’s liability is limited to the extent permissible by law and that the User assumes all risks associated with the use of the Platform.

Platform Customization and Custom Agents

• • 1. Any customization of the Platform, including but not limited to custom workflows, integrations, personalized sub-domain, data models, AI Agent configurations, or feature enhancements, shall be provided only pursuant to a separate MSA, SOW or written agreement.
    2. Fees for customization or custom AI Agent creation are Client-specific, one-time or milestone-based, and non-refundable, unless expressly stated otherwise in the applicable MSA, SOW or Order Form.
    3. Ongoing support for customized components shall be limited to the scope expressly agreed in writing and may be subject to additional Fees.

Exclusions

• • 1. The Company shall have no obligation to provide support, maintenance, or remediation for issues arising from:
       1. misuse of the Platform;
       2. unauthorized modifications or integrations;
       3. use of the Platform outside the scope of the Client’s authorization;
       4. third-party systems, data, or services not provided by the Company; or
       5. failure by the Client to comply with these Terms or applicable law.

ACCURACY OF OUR AI AGENT AND SERVICES

• 1. The Platform’s AI Agents operate based on inputs provided by Users, which may include prompts, voice recordings, transcripts, documents, structured data, metadata, or other information submitted through the Platform. Such Inputs are processed by AI Agents to generate summaries, signals, insights, recommendations, classifications, or other outputs in accordance with Client configurations, enabled features, and authorized workflows.
  2. AI-generated outputs are intended solely to assist Users by augmenting human decision-making, improving visibility into conversations, workflows, and operational context, and supporting internal business processes such as sales execution, customer engagement, task follow-ups, knowledge continuity, and operational analysis. Outputs are informational and assistive in nature and do not constitute professional, legal, financial, medical, or regulatory advice.
  3. The outputs on the Platform are generated algorithmically and may require validation, interpretation, or contextual review by Users prior to reliance or execution.
  4. Subject to Client authorization and Platform configuration, Users may provide Inputs which may result in outputs including, without limitation:
     1. conversation summaries and insights (e.g., structured summaries of meetings, calls, or site visits);
     2. signals and risk indicators (e.g., identification of potential concerns, opportunities, or follow-up items based on defined signals);
     3. entity and knowledge updates (e.g., updates to customer, account, project, or supplier profiles); and/or
     4. contextual intelligence and recommendations derived from historical interactions, uploaded knowledge bases, or configured rules.
  5. You understand and agree that inputs provided by you are considered User Content, as defined in these Terms. The terms and conditions outlined in our Terms apply to all inputs submitted to the AI Agents. If you choose to use, publish, transmit, or display any outputs generated by the AI Agents, these will be treated as your User Content under our Terms. We do not claim ownership rights over these outputs, provided they do not contain any pre-existing intellectual property owned by us.
  6. You understand that certain features of the Services rely on integrations with third-party large language models (collectively, the “LLM Service Providers”). Please note that when you provide inputs while using our AI Agents, these inputs and the resulting outputs are owned solely by you. However, the handling of such data will be conducted in accordance with our Privacy Policy, which outlines how we collect, use, and protect your data. Further, while utilizing AI Agents, you also agree to be bound by the terms and conditions of LLM Service Providers. You are encouraged to read the LLM Service Providers’ policies that govern our use of LLM Service Providers’ API services, including but not limited to terms and conditions, privacy practices, and usage policies.
  7. While AI Agents aim to deliver accurate and reliable insights and recommendations, it is important to recognize the inherent complexities and limitations of Artificial Intelligence technology. As such, there may be instances where the results generated by our AI Agents may not be entirely accurate or reliable. By using our AI Agents, you acknowledge and agree to the following:
     1. The results produced by our AI Agents may not always be fully accurate. For example, while our system strives to provide actionable recommendations based on the input data you provide, variations in data quality, contextual factors, or other elements may occasionally result in inaccuracies or incomplete outputs.
     2. It is your responsibility to review and assess the results generated by our AI Agents before taking any action. This includes verifying the relevance and accuracy of the outputs and ensuring that any decisions made based on these results are carefully evaluated within the context of your specific needs and objectives.
     3. We recommend that you do not rely solely on the AI-generated results for significant decisions that could impact individuals or businesses. While our AI Agents are designed to assist and streamline processes, human judgment, and review are crucial for making informed and critical decisions.
     4. There may be occasions where the results provided by our AI Agents are incomplete, incorrect, or not entirely suitable for your requirements. Factors such as data availability or the complexity of the context may influence the accuracy of the results.
     5. The Company shall not be liable for any inaccuracies, errors, or omissions in the results generated by the AI Agents. Users acknowledge that AI technology involves inherent uncertainties and limitations, and therefore, the Company disclaims any responsibility for damages, losses, or liabilities arising from the use of the AI Agents.
     6. By utilizing our AI Agents, you accept the inherent uncertainties associated with AI technology and agree to hold the Company harmless from any claims or consequences arising from the use of the AI Agents.

OWNERSHIP AND INTELLECTUAL PROPERTY RIGHTS

Company’s Intellectual Property:

• • 1. You acknowledge that no ownership of the Platform is being transferred. All rights, intellectual property, and interests in the Platform remain the exclusive property of the Company, its affiliates, or its licensors.
    2. Where the Company, pursuant to an agreed MSA, SOW or Order Form, configures, customizes, or develops Client-specific elements, including but not limited to:
       • (i) custom AI Agents;
       • (ii) Client-specific workflows, personalized sub-domain, entities, signals, or integrations;
       • (iii) Prompt structures, configurations, or logic tailored uniquely to the Client’s internal processes; such deliverables shall be deemed Client-Specific Configurations (“Client-Specific Configurations”). Any Client-Specific Configurations, shall be provided solely pursuant to and governed by the terms of a mutually agreed MSA, SOW and/or Order Form entered into between the Company and the Client. For the avoidance of doubt, the final look and feel of the Client-Specific Configurations of customized subdomain is the intellectual property of the Client. The Company retains ownership of the underlying software code and technology, as expressly stated in this Section.
    3. Users further acknowledge that no ownership of the underlying technology in the sub-domain created, Client-specific Configurations, or this Platform is being transferred. Except for the User Content provided by Users, all rights, intellectual property, and interests in the software codes and technology utilized to develop the sub-domain, Client-specific Configurations, and this Platform remain the exclusive property of the Company, its Affiliates, or its licensors.
    4. All rights, title, and interest in and to the Platform, including any and all copyrightable materials or any other content thereof which is or may be subject to any intellectual property rights under any applicable law (including any artwork, graphics, images, website templates, and widgets, literary work, source, and object code, computer code, including HTML), applications, audio, music, video and other media, designs, animations, interfaces, documentation, derivatives and versions thereof, the “look and feel” of the Platform Services, methods, products, algorithms, data, interactive features and objects, advertising and acquisition tools and methods, inventions, trade secrets, logos, domains, sub-domain, customized URLs, trademarks, service marks, trade names and other proprietary identifiers, whether or not registered and/or capable of being registered (collectively, “Company IP”), and any derivations thereof, are owned by and/or licensed to the Company.
    5. Subject to the provisions of these Terms, we grant Users a limited, non-exclusive, non-transferable license to access and use our Platform strictly for its intended purposes. This license explicitly does not confer any ownership rights to Users, and any unauthorized use constitutes a material breach of these Terms.
    6. All copyright and other Company IP rights in the material on our Platform are reserved.
    7. All intellectual property rights discovered, developed, or otherwise coming into existence as a result of, for the purposes of, or in connection with, the Platform or the provision of any Services will automatically vest in and are assigned to us, including any enhancements, improvements and modifications to the Company IP or Platform. You must not represent to anyone or in any manner whatsoever that you are the proprietor of the Platform and/or Company IP.
    8. We respect the intellectual property rights of others, and Users are expected to do the same. Uploading User Content or curating or transmitting any content by any means or mode that infringes on the Company's or any third party’s intellectual property rights is strictly prohibited. We reserve the right to promptly remove your access to any infringing content.
    9. You are not permitted to reproduce, modify, create derivative works of, publicly display, publicly perform, or republish any of the material on our Platform, except as follows:
       1. Your computer or mobile device may store copies of such materials in RAM incidental to your accessing and viewing those materials.
       2. You may store files that are automatically cached by your web browser for display enhancement purposes.
       3. You may take a screenshot of, print or download a reasonable number of pages of the Platform for your own personal use and not for further reproduction, publication, or distribution.
    10. You must not: 1. Modify copies of any materials from this Platform. 2. Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text. 3. Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this Platform.
    11. These Terms do not convey any right or interest in or to the Company IP (or any part thereof), except only for the limited license expressly granted above. Nothing in these Terms constitutes an assignment or waiver of the Company IP under any law.

Use of your intellectual property:

• • 1. You retain ownership rights to the User Content and Client-Specific Configurations. By providing us with User Content, you grant us a worldwide, royalty-free, perpetual, irrevocable, and sublicensable right to process, disclose, store, and use such materials for purposes detailed in our Privacy Policy. To the extent that any User Content includes Personal Information of any User or third party, it will be handled in accordance with our Privacy Policy.
    2. You acknowledge and agree that:
       1. if you elect to upload any information or User Content to our Platform, you:
          1. represent and warrant that you either have the rights in that information or User Content or have the necessary permission to upload, post, transmit or otherwise make available that information or User Content via the Platform;
          2. are solely responsible for that information or User Content and that we will not be liable for any loss, expenses, liabilities, costs, or damages that are caused by the information you provide on the Platform; and
          3. you have procured all necessary rights from third parties, which are from time to time required in order for us to be able to provide the Platform or the Services to you.
       2. For the avoidance of doubt, and in accordance with all applicable Data Protection Laws, it is your responsibility to ensure that you have received prior consent from the third party required for you to provide to us their information for use under these Terms.
       3. You agree that we may refer to you and make reference to you as a customer of ours in any communications or publications for the purposes of marketing or promoting our business, provided that any proposed communication or reference is approved in writing in advance by you.

REPORT INTELLECTUAL PROPERTY INFRINGEMENT

• 1. Copyright Infringement Claims:

     1. Our Platform respects the intellectual property rights of others and is committed to investigating and addressing allegations of copyright infringement promptly. We provide tools and clear procedures for Users to report any content they believe infringes on their copyrights or other intellectual property rights.
     2. Users agree not to upload or transmit any communications or User Content that infringes or violates the rights of any party while using the Platform. We do not permit infringing materials to remain on the Platform and encourage Users to promptly notify us if they believe any materials on the Platform, including advertisements or linked User Content, infringe third-party copyrights.
     3. If you believe that your copyright-protected material is being infringed, you may submit a notice (“Copyright Infringement Notice”) in compliance with the applicable copyright laws of your jurisdiction, including the Digital Millennium Copyright Act (“DMCA”) in the United States, and/or the Copyright Act of Canada, containing the following information:
        1. Identification of your copyrighted work and a description of what is protected under the copyright(s) you are referring to.
        2. Your copyright certificate(s)/designation(s) and the type, e.g., registered or unregistered.
        3. Proof of your copyright ownership, such as the registration number or a copy of the registration certificate.
        4. a short description of how our User(s) allegedly infringe(s) your copyright(s).
        5. Clear reference to the materials you allege are infringing and which you are requesting to be removed, for example, the specific URL or link to the content in question.
        6. Your complete name, address, email address, and telephone number.
        7. A statement that you have a good faith belief that the use of the material in the manner complained of is not authorised by the copyright owner, its agent, or the law.
        8. A statement made that the information provided in the notice is accurate and that you are the copyright owner or the owner of an exclusive right that is being infringed, or are authorised to make the complaint on behalf of the copyright owner or the owner of an exclusive right that is being infringed.
        9. Your electronic or physical signature.
     4. Upon receipt of a proper Copyright Infringement Notice of claimed infringement under the applicable law, we will respond promptly to remove or disable access to the allegedly infringing material. We will follow the procedures specified in the applicable copyright laws to resolve the claim between the notifying party and the alleged infringer responsible for the content.
     5. To report copyright infringement issues and send a Copyright Infringement Notice, please reach out to us at contact@useauron.ai
     6. Please note that you may be liable for damages (including costs and attorneys’ fees) if you materially misrepresent that material is infringing. If we remove or disable access, we will attempt to contact the poster of the allegedly infringing material so that the poster may provide a counter notification (the “Counter-Notice”) as described in this Section.

  2. Counter Notice Procedure:

     1. If you believe that your content was removed or disabled due to a mistake or misidentification, you may file a Counter-Notice. A valid Counter-Notice must include the following information:

        1. The specific content that was removed or to which access was disabled, including the location where the material appeared before it was removed or disabled.

        2. Include a statement under penalty of perjury that you have a good faith belief that the content was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled.

        3. Provide your name, address, and telephone number.

        4. State that you – (i) For U.S. Users: Consent to the jurisdiction of the federal district court in the district of your address or, if outside the U.S., the jurisdiction of any district where we operate; (ii) For Canadian Users: Consent to the jurisdiction of the Federal Court of Canada; and that you will accept service of process from the person who provided the original notification of infringement.

        5. Your physical or electronic signature.

     2. Submit your Counter-Notice to us at contact@useauron.ai Once we receive a valid Counter-Notice, we will forward it to the party who submitted the original infringement notice. If the original complainant does not file an action seeking a court order against you within 10–14 business days, we may restore the removed content.

  3. Trademark and Other Intellectual Property Infringement Claims:

     1. For claims of trademark infringement or other intellectual property infringement on the Platform, please send us an infringement notice (“Infringement Notice”) and provide us with the following detailed information to ensure a thorough review and response:
        1. Clearly identify the location of the allegedly infringing content, including the specific URL or link where the work is located.
        2. Provide comprehensive information about your trademark or other intellectual property rights, including:
           1. The trademarked word(s) or symbol(s).
           2. The trademark registration number(s).
           3. A direct link to the trademark record(s), if available.
        3. Include documentation or evidence that substantiates your ownership of the intellectual property in question. This can be registration certificates, documentation of first use, or other relevant proof.
        4. Provide your full contact information, including your name, physical address, email address, and telephone number.
        5. Specify your relationship to the trademark holder. Indicate whether you are the trademark holder or an authorised representative of the holder.
        6. A statement asserting that you have a good faith belief that the use of the material in the manner complained of is not authorised by the intellectual property owner, its agent, or the law.
        7. A declaration made that the information provided in the notice is accurate and that you are the intellectual property owner or authorised to act on behalf of the owner.
        8. Your physical or electronic signature.
     2. To report intellectual property infringement claims, please send an Infringement Notice to contact@useauron.ai

  4. Repeated Infringers: In accordance with our Privacy Policy, we reserve the right to disable or terminate the Accounts of Users who are found to be repeat infringers under appropriate circumstances.

ACCEPTABLE AND PROHIBITED USES

• 1. Subject to your compliance with these Terms, including the 'Prohibited Uses' defined in Section 11.6 below, we grant you a non-exclusive, non-transferable, revocable license to:
     1. access our Platform and/or Services; and
     2. access, use, or share the User Content or any part of it for utilising our Platform and/or Services.
  2. Subject to compliance with these Terms, we may offer to provide the Services, as more comprehensively described on the Platform. These Services, selected by you, are intended solely for your own use and are not to be used or exploited for the benefit of any third party.
  3. The provision of Services will be carried out on a best-efforts basis. We do not provide any warranties for the continuous availability or the accuracy of any output given by the AI Agent, as the same is solely based on inputs given by you.
  4. You agree to be polite and respectful when you communicate or interact with others on the Platform or otherwise. Communication must remain professional and purpose-driven. Users are prohibited from using the Platform for spamming, harassment, or unauthorized solicitation.
  5. You agree not to encourage others to create an Account, leave a review, or otherwise interact with a third-party website, application, or service unless authorized by us.
  6. Prohibited Uses:

     1. While using the Platform, Users consent to abstain from activities that contravene these Terms, encompassing fraudulent acts, spamming, hacking, and any actions that could disrupt the operations of the Platform;

     2. While using the Platform, Users are strictly prohibited from assuming the identity of others, utilising counterfeit accounts, or indulging in any conduct that may falsely represent their identity;

     3. While using our Platform, you are strictly prohibited from purchasing search engines or other pay-per-click keywords (such as Google AdWords), or domain names that use the name “Oraczen”, “Auron” or its trademarks and/or variations and misspellings thereof;

     4. You shall not edit or otherwise modify any material on our Platform unless you own or control the relevant rights in the material;

     5. You are prohibited from probing, scanning, or testing the vulnerability of our Platform without our permission;

     6. You agree not to publish any User Content and/or make any use of the Services on any website, media, network, or system other than those provided by the Company, and/or frame, “deep link”, “page-scrape”, mirror, and/or create a browser or border environment around any of the Services and/or Platform (or any part thereof), except as expressly permitted by the Company, in advance and in writing;

     7. You are prohibited from using our Platform to copy, store, host, transmit, send, use, publish, or distribute any material that consists of or is linked to any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, or other malicious computer software;

     8. You are prohibited from decrypting or deciphering any communications sent by or to our Platform without our permission;

     9. You shall not conduct any systematic or automated data collection activities, which include, without limitation, scraping, data mining, data extraction, and data harvesting on or in relation to our Platform without our express written consent;

     10. You shall not use our Platform or Services except by means of sub-domain provided to you;

     11. You shall not use data collected from our Platform for any direct marketing activity, including, without limitation, email marketing, SMS marketing, telemarketing, and direct mailing;

     12. You agree not to remove or alter any copyright notices, watermarks, restrictions, or signs indicating proprietary rights of any of our licensors, including copyright mark [©], creative commons [(cc)] indicators, or trademarks [® or ™] contained in or accompanying the Services and/or Platform;

     13. You shall not copy, reproduce, download, distribute, transmit, display, sell, license, or otherwise exploit any content available on the Platform, in whole or in part, for any purpose other than permitted under this Term;

     14. You shall not to submit, transmit, or display any User Content, or use in a context, that may be deemed as defamatory, libellous, obscene, harassing, threatening, incendiary, abusive, racist, offensive, deceptive, or fraudulent, encouraging criminal or harmful conduct, or which otherwise violates the rights of our Platform or any third party (including any intellectual property rights, privacy rights, contractual or fiduciary rights), or otherwise shows any person, entity or brand in a bad or disparaging light, without their prior explicit approval;

     15. You shall not circumvent, disable, or otherwise interfere with security-related features of our Platform, including features that prevent or restrict or enforce limitations on the use of our Platform and Services;

     16. You shall not invite, add, deploy, or otherwise enable any AI Agent to attend, join, listen to, observe, or participate in any scheduled or unscheduled meeting, call, or interaction, nor record, capture, or process any audio, video, or other conversational data through the Platform, without providing clear prior notice to and obtaining the explicit, informed consent of all participants, as required under applicable law.

     17. You must not do anything that interferes with the normal use of our Platform, such as;

         1. systematically retrieving data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us; and

         2. engaging in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.

  7. Additional activities that are prohibited

You may not access or use the Platform and/or our Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a User of the Platform, you agree not to:

• • 1. Trick, defraud, or mislead us and other Users, especially in any attempt to learn sensitive account information such as User passwords.
    2. Circumvent, disable, or otherwise interfere with security-related features of the Platform, including features that prevent or restrict the use or copying of any feature or enforce limitations on the use of the Platform and Services.
    3. Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services. Use any information obtained from the Platform in order to harass, abuse, or harm another person.
    4. Make improper use of our Platform and/or Services to abuse or misconduct with others.
    5. Use the Services in a manner inconsistent with any applicable laws or regulations.
    6. Engage in unauthorized framing of or linking to the Services.
    7. Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Platform and/or Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Platform and/or Services.
    8. Attempt to impersonate another User or person, or use the username of another User.
    9. Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats ('gifs'), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as 'spyware' or 'passive collection mechanisms' or 'pcms').
    10. Interfere with, disrupt, or create an undue burden on the Platform or the networks or services connected to the Platform.
    11. Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
    12. Attempt to bypass any measures of the Platform and/or Services designed to prevent or restrict access to the Platform and/or Services, or any portion of the Platform and/or Services.
    13. Copy or adapt the Platform’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
    14. Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Platform and Services.
    15. Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Platform, or use or launch any unauthorized script or other software.
    16. Make any unauthorized use of the Platform and/or Services, including collecting usernames and/or email addresses of Users by electronic or other means for the purpose of sending unsolicited emails, or creating Account(s) by automated means or under false pretences.

You acknowledge and agree that your failure to abide by any of the foregoing or any misrepresentation made by you herein may result in the immediate termination of your User Account and/or any Services provided to you, with or without further notice to you, and without any refund of amounts paid on account of any such Services.

FAIR USAGE POLICY

• 1. To preserve the reliability, performance, and intended functionality of the Platform for all Users, this Fair Usage Policy (“Fair Usage Policy”) applies to all use of the Platform and/or Services. It is designed to prevent misuse, abuse, or any activity that compromises system performance, manipulates test or analytics results, enables unauthorized sharing of content or access, or otherwise diminishes the fair and secure learning experience of other Users.
  2. You acknowledge and agree:
     1. that you will use the Platform in a manner consistent with its intended enterprise purpose and technical design;
     2. to not engage in any activity that undermines Platform stability, reliability, or lawful operation, including conduct that causes disproportionate system load, interferes with AI Agent behavior, or disrupts Platform;
     3. you are responsible for ensuring that AI Agents are deployed, configured, and used in a controlled, transparent, and accountable manner, including appropriate human oversight and validation of outputs;
     4. the Platform enables AI-driven processing of conversations and interactions, accordingly, you must ensure that:
        1. AI Agents are deployed only in contexts where their presence and function are lawfully permitted;
        2. all required notices and consents are provided to participants or affected stakeholders prior to any meeting, recording, transcription, or analysis;
        3. use of the Platform complies with applicable Data Protection Laws, surveillance, labor, and sector-specific laws.
        4. failure to obtain required consent or provide adequate transparency constitutes misuse of the Platform under this Policy.
        5. AI-generated outputs, including summaries, signals, insights, risk indicators, sentiment assessments, or contextual recommendations, are probabilistic and inferential in nature. You agree not to rely on such outputs as sole or determinative sources for decisions involving legal, financial, employment, disciplinary, medical, or other material consequences without independent human review and verification.
        6. you shall not configure or prompt AI Agents in a manner that is misleading, manipulative, unlawful, deceptive, or intended to circumvent applicable laws, internal policies, or third-party rights.
        7. only data necessary for legitimate business purposes is provided to or processed by AI Agents, and that AI features are not used to collect, infer, or analyze information beyond the scope authorized by the Client, third-party rights, applicable laws, or these Terms.
  3. Users agree to use the Platform solely for lawful, authorized business purposes in connection with the Client’s internal enterprise workflows, and in accordance with these Terms, applicable laws, and Client instructions.. Users shall not:
     1. impersonate any person or misrepresent their identity, or credentials;
     2. create multiple accounts, share login credentials, or otherwise exploit Platform features to bypass access controls, content limits, or usage restrictions;
     3. misuse or abuse any feature of the Platform, including AI Agents, voice interactions, analytics, integrations, or automation tools, in a manner that manipulates outputs, introduces inaccurate data, or disrupts other Users’ experience;
     4. copy, reproduce, record, distribute, sell, lease, publicly display, or otherwise use any part of the Platform’s software, AI-generated outputs, summaries, insights, or documentation, except as expressly permitted for internal business use;
     5. interfere with, or attempt to gain unauthorized access to, any part of the Platform, including its AI models, infrastructure, integrations, APIs, systems, or data stores;
     6. harass, threaten, or behave inappropriately towards any other User, or representative of the Company, if applicable;
     7. use the Platform for any unauthorized commercial purpose, advertisement, solicitation, or for the benefit of a competitor service; or
     8. engage in any activity or omission that is expressly or implicitly prohibited under these Terms or any other policies of the Company.
  4. We reserve the right to monitor User activity and investigate any suspected violations of this Fair Usage Policy. Violations may result in temporary suspension, permanent Account termination, or legal action, depending on the severity of the breach. We, at our sole discretion, may restrict Accounts, suspend access or take other corrective measures as deemed necessary. Repeated or severe violations of this Policy may result in permanent deactivation of access.
  5. You acknowledge and agree that you may not use the Platform, Services, AI Agents, outputs, or any part thereof to generate revenue, charge third parties, or otherwise monetise access, functionality, or derived insights, except where expressly authorized by the Company under a written agreement, Order Form, or approved commercial arrangement. The Company reserves the right to restrict, remove, suspend, or terminate access to any content, configuration, integration, or Account engaged in unauthorized commercial or revenue-generating activity. Without limitation, unauthorized monetization includes:
     1. charging any third party for access to the Platform, AI Agents, workflows, personalized sub-domain, outputs, or insights generated through the Platform;
     2. embedding, reselling, sublicensing, or commercially exploiting Platform features, outputs, or integrations as part of another product or service;
     3. using the Platform to deliver paid advisory, analytics, monitoring, or reporting services to third parties without Company approval;
     4. displaying, distributing, or promoting unauthorized advertisements, sponsorships, affiliate links, or commercial promotions through the Platform or its outputs; or
     5. soliciting payments, fees, donations, or other financial consideration in connection with access to, or use of, the Platform or Services.
  6. This Fair Usage Policy may be amended or updated from time to time to reflect changes in Platform capabilities, legal requirements, or operational needs. Continued use of the Platform following such Updates constitutes acceptance of the revised Policy.

USER REPRESENTATIONS

By using the Platform, you represent and warrant that:

• 1. all the information you submit will be true, accurate, current, and complete;
  2. you will maintain the accuracy of such information and promptly update such information as necessary;
  3. you have the legal capacity and you agree to comply with these Terms;
  4. your use of the Platform shall be solely for your own purposes;
  5. if you register on our Platform as the representative of any entity, you represent that you are authorized to act on behalf of such entity and that such entity shall be bound to comply with these Terms upon your acceptance of these Terms;
  6. you are not a minor in the jurisdiction in which you reside and you are responsible for adhering to your country’s laws when accessing our Platform and utilizing our Services;
  7. you will not access the Platform through automated or non-human means, whether through a bot, script, or otherwise;
  8. your acceptance and use of the Platform does not violate, conflict with, or result in a breach of any existing agreement, obligation, or arrangement to which you or the entity you represent are a party;
  9. you will not use the Platform for any illegal or unauthorized purpose; and
  10. your use of the Services and/or Platform will comply with all applicable laws and regulations (including, without limitation, all applicable laws regarding online conduct and acceptable content, licensing, privacy, Data Protection Laws, the transmission of technical data exported from your country or the country in which you reside, the use or provision of financial services, notification and consumer protection, unfair competition, and false advertising).

THIRD-PARTY SITES ON THE PLATFORM

• 1. The Users understand and acknowledge that we provide various tools, software, APIs, and integration services to our Users through third-party service providers on our Platform. The Users acknowledge that in integrating such tools and integration services, our Platform collaborates with the related third-party service providers, and the Company in itself is not the distributor or retailer.
  2. The User understands that to make use of tools, advertisements, and integration services, they may need to access the third-party website links provided by us on our Platform. The Users will then be redirected to the website of such third-party service providers. Users hereby acknowledge that when they access third-party websites, they do so at their own risk.
  3. Users may be notified when they are leaving our Platform and redirected to access a third-party site or service. Additionally, we are not responsible for any content, advertisements, products, or other materials available on external sites or through integrated services.
  4. Users understand that external websites are beyond our control, and we are not accountable for the content, functionality, accuracy, legality, appropriateness, or any other aspect of such external websites or resources.
  5. We do not employ or affiliate with these third parties. We simply offer a directory for their reference, and the decision to engage with any such third party is solely at your discretion. We do not endorse, warrant, or assume any responsibility for the services, websites, or businesses of these third parties. The information provided on the Platform or in any responses to inquiries about such third parties is for informational purposes only and should not be interpreted as an affiliation, recommendation, or endorsement of any third party or their services.
  6. Users acknowledge and agree that any issues or non-performance of such services will be addressed on a best-effort basis, subject to the pass-through obligations as agreed with the external/third-party service providers.
  7. Users are advised to exercise caution when navigating external websites and using the tools and integration services, and carefully review the terms and conditions and privacy policies of all off-website pages and other websites that they visit. Please read our Privacy Policy to learn more about integrations with third-party service providers.
  8. We reserve the right to modify or remove links to third-party websites and services at any time without notice. Continued use of our Platform constitutes acceptance of any modifications to the links provided.
  9. Users acknowledge that we collaborate with external or third-party service providers to enhance the user experience. Any collaborative efforts aim to improve services but are subject to the terms and conditions agreed upon with the respective service providers.

PLATFORM AVAILABILITY

• 1. While we do our best to keep the Platform and Services up and running all the time, we can't promise it will always be perfect. Sometimes, there might be interruptions, delays, and errors, or the Platform might not be free of viruses. If there are any problems, we'll try our best to fix them as soon as possible.
  2. We strive to ensure compatibility with most devices, operating systems, and browsers, but we can’t guarantee flawless performance across all platforms. Periodic Updates or maintenance may be necessary, which could temporarily affect access to certain features or parts of the Platform.
  3. You need an internet connection to use the Platform, and you are responsible for ensuring that your devices and connectivity are sufficient. We’re not responsible for any internet or data charges you may incur, including those from mobile networks or Wi-Fi providers.
  4. You acknowledge and agree that we're not liable for any business losses or other indirect losses you might experience while using our Platform.

SECURITY OF YOUR INFORMATION

• 1. Please take a moment to review our Privacy Policy, which governs not only your visit to the Platform but also details the terms related to the collection of information from you, security measures, access to your data, and the transfer of your information. Rest assured, any personal information or data you share with us while using the Platform is treated with the utmost confidentiality and is strictly handled in accordance with our Privacy Policy, as well as applicable laws and regulations. If you have any objections to the transfer or use of your information, we kindly advise against using the Platform. Your privacy and trust are of utmost importance to us, and we strive to maintain the highest standards of data protection and security.
  2. You agree that by using our Service, you hereby agree to comply with all applicable Data Protection Laws and other security and regulatory compliances in respect of any information that you make available on the Platform or otherwise collect from your End Users. You are responsible for protecting all Personal Information that you receive from or are provided with in connection with your use of the Platform, or any of the Services. You are also responsible for providing an appropriate privacy notice and cookies policy to your Administrator, Authorized User and/or End Users that detail, among other things, the processing activities and security measures undertaken by you in respect of your Administrator, Authorized User and/or End Users’ Personal Information within and beyond the scope of this Platform in accordance with applicable laws.

TERMINATION OF ACCESS TO THE PLATFORM AND/OR SERVICES

• 1. These Terms shall remain in full force and effect while you use the Platform and/or Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES AND/OR PLATFORM (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES AND ANY CONTENT OR INFORMATION AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.
  2. We reserve the right to suspend or terminate your access to the Platform, Services, and/or your Account immediately if you fail to pay any applicable Fees or any other amounts due.
  3. We reserve the right to deny access to the Platform, terminate accounts, remove User Content, or disable any features or identifiers (whether chosen by you or assigned by us) at any time, if, in our judgment, any actions you take violate the Platform Terms, applicable laws, or governmental policies.
  4. If your Account is terminated or suspended for any reason, you are prohibited from registering or creating a new account under your name, a fake or borrowed name, or the name of any third party, regardless of whether you act on their behalf. In addition to suspension or termination, we reserve the right to pursue appropriate legal action, including civil, criminal, and injunctive remedies.
  5. Upon termination of your access, you must immediately discontinue use of the Platform. All licenses granted to you under these Terms automatically terminate, and you shall automatically forfeit the right to use the Platform.
  6. We may terminate these Terms by providing written notice to you if you fail to remedy a material breach of these Terms within seven (7) days of being notified of the breach.
  7. You have the liberty to terminate your Account, and/or stop utilising the Platform and the Services whenever you wish by adhering to the instructions that are clearly outlined on the Platform.
  8. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED IN THESE TERMS, where a Client has entered into a specific MSA, SOW, and/or Order Form with the Company, the terms governing access, suspension, termination, and post-termination rights and obligations shall be governed exclusively by such MSA, SOW, and/or Order Form. In the event of any inconsistency between these Terms and the applicable MSA, SOW, or Order Form, the provisions of the MSA, SOW, or Order Form shall prevail to the extent of such inconsistency. Any termination effected pursuant to such MSA, SOW, or Order Form shall be subject solely to the procedures, consequences, and remedies set out therein.
  9. Sections including intellectual property rights, Indemnity, Disclaimer, and Limitation of Liability shall survive termination of these Terms.

DISCLAIMER

• 1. THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE AI AGENT OR OUTPUTS LINKED TO THE SERVICES AND WITHOUT LIMITING THE FOREGOING, THE COMPANY MAKES NO REPRESENTATION OR WARRANTY THAT: (1) THE PLATFORM OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; (2) AI OUTPUTS, INSIGHTS, SUMMARIES, OR ANALYSES WILL BE ACCURATE, COMPLETE, CURRENT, OR SUITABLE FOR ANY PARTICULAR DECISION-MAKING PURPOSE; (3) ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR (4) THE PLATFORM WILL MEET THE CLIENT’S INTERNAL, REGULATORY, OR OPERATIONAL REQUIREMENTS. THE COMPANY ASSUMES NO LIABILITY OR RESPONSIBILITY FOR: (1) ERRORS, OMISSIONS, OR INACCURACIES IN AI OUTPUTS OR USER CONTENT; (2) DECISIONS, ACTIONS, OR INACTION TAKEN IN RELIANCE ON PLATFORM OUTPUTS; (3) UNAUTHORIZED ACCESS TO OR ALTERATION OF USER DATA; (4) INTERRUPTION, LATENCY, OR FAILURE OF TRANSMISSIONS OR INTEGRATIONS; (5) THIRD-PARTY SERVICES, MODELS, OR INFRASTRUCTURE USED IN CONNECTION WITH THE PLATFORM; OR (5) ANY BUGS, VIRUSES, OR HARMFUL CODE TRANSMITTED THROUGH THIRD-PARTY SYSTEMS. WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
  2. The Company does not warrant or represent that use of the Platform or Services will ensure compliance with any applicable laws, regulations, industry standards, or internal governance requirements. You are solely responsible for determining the legal permissibility of deploying AI Agents, capturing conversations, processing data, and using outputs within your jurisdiction and organization.
  3. The Platform may not capture, detect, or interpret all relevant signals, events, sentiments, risks, or opportunities present in conversations or interactions. Absence of alerts, insights, or flags shall not be construed as confirmation that no risk, issue, or opportunity exists.
  4. You acknowledge that AI models, prompts, orchestration logic, and system behaviors may evolve over time due to Updates, Upgrades, retraining, optimization, or third-party model changes. As a result, outputs generated at different times from similar Inputs may vary, and historical consistency is not guaranteed.
  5. Unless expressly agreed in writing, the Company does not guarantee long-term retention, archiving, or recoverability of outputs, logs, transcripts, or derived insights. You are responsible for implementing any required backup, export, or retention processes.
  6. While our Platform is designed to provide intelligent recommendations and insights, the results generated by these services may not always be accurate, complete, or reliable. Further, the outputs are influenced by the data you provide as well as the AI Agent’s inherent limitations. We do not guarantee that the AI-generated outputs will meet your specific needs or expectations.
  7. AI Agents may misinterpret tone, intent, sarcasm, cultural nuance, industry-specific terminology, or incomplete information. The Company disclaims any liability arising from contextual misunderstandings or incorrect inferences made by the Platform.
  8. The Company makes no representation that use of the Platform will result in increased revenue, improved performance, risk reduction, operational efficiency, customer satisfaction, or competitive advantage. Business outcomes depend on multiple external factors beyond the Platform’s control.
  9. You acknowledge that Platform behavior and outputs are materially influenced by configurations, permissions, workflows, integrations, and deployment choices made by you or on your behalf. The Company shall not be liable for adverse outcomes arising from misconfiguration, over-automation, or insufficient human oversight.
  10. The Company does not represent that the Platform or Services are appropriate or permitted for use in all jurisdictions. You are solely responsible for compliance with export controls, data localization requirements, and cross-border data transfer restrictions.
  11. You are solely responsible for assessing and verifying the results produced on our Platform before making any decisions or taking any actions based on these results. We advise against using the outputs as the sole basis for significant decisions that could impact individuals or businesses.
  12. Utilizing AI Agents involves inherent risks, including but not limited to potential misrepresentations of information, data inaccuracies, and limitations of AI technology. By using our AI Agents, Platform or Services, you assume all risks associated with these uncertainties and agree to hold us harmless from any claims or liabilities arising from the use of AI-generated output.
  13. We do not recommend the use of the Services for hosting personal content and shall not bear any security or integrity obligations or risks regarding breach or damage to any such content.
  14. The Company shall not be liable for User Content, materials uploaded to the Platform, or any misuse of Platform features by Users.
  15. Users recognise that utilising Services and engaging with third-party integration Services through our Platform involves inherent risks. We cannot ensure specific outcomes from such interactions and usage. Therefore, Users assume all associated risks, liabilities, and potential harm that may arise from these interactions. These risks include, but are not limited to, misrepresentation of information by third-party services, breaches of warranty or contract, rights violations, and any resulting claims or consequences.
  16. The Services provided by the Company are offered on a non-exclusive basis. You acknowledge and agree that we reserve the right to offer and render our Services to other parties, including your competitors, and are under no obligation to provide Services solely to you.
  17. Users agree that while we strive to provide you with an efficient and streamlined Platform, there might be some inadequacies due to Updates, Upgrades, bugs, and other difficulties. As mentioned in these Terms, you may reach out to us, and in due time, we will fix the said inadequacies on a best effort basis.
  18. You acknowledge that except where expressly agreed in writing, the Company disclaims any obligation to provide ongoing maintenance or enhancements arising solely from Platform access or fee payments.
  19. You are solely responsible for the actions and omissions performed under your Account. The Company shall not be liable for any activity or misuse of your Account, whether by you or by any other person accessing it with or without your consent.
  20. Except as provided in these Terms, no further warranty, condition, undertaking, or term, express or implied, statutory or otherwise as to the condition, quality, performance, or fitness for the purpose of the Services provided in accordance with these Terms is given by us, other than as required by law. All implied warranties are hereby excluded.

LIMITATION OF LIABILITY

• 1. We bear no responsibility for any secondary, resultant, or incidental harm that may occur due to the utilization or inability to utilize the Platform and/or Services.
  2. In no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the Platform and/or Services, even if we have been advised of the possibility of such damages.
  3. We shall not be liable for:
     1. unsuccessful transactions, delays, or financial losses due to events beyond our control or third-party services;
     2. the Platform not meeting individual requirements, containing defects, or causing damage due to cyber attacks or other breaches beyond our control;
     3. internet transmissions not being entirely private or secure; messages may be read by others; and/or
     4. under various legal theories, we shall not be liable for loss of profits, revenue, goodwill, or any indirect or consequential damages arising from the use of the Platform and/or Services. Users should be aware of potential risks in internet transmissions; and/or
     5. any errors, failures, interruptions, delays, inaccuracies, or security incidents attributable to third-party service providers, platforms, tools, APIs, models, or infrastructure integrated with or accessed through the Platform, including where such third-party services are recommended, enabled, or configured through the Platform. For the avoidance of doubt, all acts and omissions of third-party service providers shall be deemed events beyond the Company’s reasonable control.
  4. The Company shall not be liable for any loss of business, revenue, opportunities, or operational impact arising from the use of, or reliance on, insights, summaries, recommendations, or outputs generated through the Platform. You acknowledge and agree that it is solely your responsibility to test, validate, and assess the Platform, including any AI Agents, integrations, configurations, and workflows, to ensure suitability, accuracy, and compatibility with your internal systems, processes, and business objectives prior to deployment.
  5. Limitation of Liability for Data Loss:
     1. Users acknowledge and agree that, to the extent permitted by applicable law, the Company shall not be held liable for any loss, corruption, or unauthorized access to User data, including but not limited to any User Content uploaded, submitted, or transmitted through our Platform and/or Services. We implement robust security measures to protect data; however, we cannot guarantee absolute security.
     2. In the event of data loss, corruption, or breach, the Company will take reasonable steps to restore data from the latest backup. Users understand and agree that it is their responsibility to maintain adequate backups of their data. The Company disclaims any liability for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to data loss, regardless of whether such damages were foreseeable and whether or not the Company has been advised of the possibility of such damages.
     3. By using our Platform and/or Services, Users expressly release the Company from any liability for data loss and agree to indemnify and hold us harmless from any claims, damages, or losses resulting from data loss.
  6. You acknowledge and agree that these limitations of liability are agreed allocations of risk constituting in part the consideration for our Services to you, and such limitations will apply even if we have been advised of the possibility of such liabilities.

INDEMNIFICATION

You are solely and exclusively responsible for your use of the Services:

• 1. You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand received or suffered by us, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of:
     1. your access to or use of the Platform, Services, or any AI Agent, including any actions taken or decisions made based on AI-generated outputs;
     2. any User Content, inputs, prompts, configurations, workflows, data, documents, recordings, or information submitted, uploaded, processed, or made available by you, your Authorized Users, End Users, or AI Agents acting on your behalf;
     3. any breach of these Terms, the Fair Usage Policy, the Privacy Policy, or any applicable Order Form, SOW, or MSA;
     4. any breach of your representations, warranties, or obligations under these Terms or under applicable law;
     5. any violation of the rights of a third party, including intellectual property rights, data protection or privacy rights, or contractual rights, arising from your use of the Platform or Services;
     6. any failure to obtain legally required notices or consents in connection with the use of AI Agents, including recording, processing, or analysis of voice, video, or conversational data;
     7. any inaccuracies, errors, omissions, or outcomes resulting from reliance on AI-generated outputs, summaries, signals, insights, or recommendations generated through the Platform;
     8. any unauthorized access to or use of your Account or the Platform caused by your negligence, misconfiguration, credential sharing, or failure to maintain appropriate security controls; and/or
     9. any chargebacks, disputed payments, fraudulent transactions, or non-payment of Fees initiated or caused by you.
  2. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding that is subject to this indemnification upon becoming aware of it.

DISPUTE RESOLUTION AND GOVERNING LAW

• 1. These Terms shall be construed in accordance with the applicable laws of Texas, United States. You expressly acknowledge and agree that we shall have the right to enforce these Terms against them.
  2. In the event a dispute or difference arises in connection with:
     • (i) these Terms,
     • (ii) Privacy Policy,
     • (iii) the access to or use of our Platform and/or Services, the parties to the dispute shall attempt in the first instance to amicably resolve such dispute through mutual consultations.
  3. If the dispute is not resolved within a period of 30 (thirty) days from the date of commencement of discussions or for a longer period as the parties may agree in writing, then a party may refer the dispute to arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules in force on the date of the submission of the request for arbitration (the “Rules”), which Rules are deemed to be incorporated by reference into this section.
  4. The number of arbitrators to be appointed in accordance with the Rules shall be one (1).
  5. The seat of the arbitration shall be Texas, United States, and the language of the arbitration shall be English. The cost of arbitration shall be equally borne by the parties.
  6. The arbitrator’s decision shall be final and binding on both parties, and judgment upon the award may be entered in any court having jurisdiction.
  7. Notwithstanding the foregoing, you agree that:
     • (i) we have the right to bring any proceedings before any court/forum of competent jurisdiction and you irrevocably submit to the jurisdiction of such courts or forum; and
     • (ii) any proceeding brought by you shall be exclusively before the courts in Texas, United States.

NO CLASS ACTIONS

MISCELLANEOUS

• 1. You acknowledge and agree that the Company shall not be liable for any delay, failure, or disruption in providing the Services, content, or functionality of the Platform resulting directly or indirectly from acts, events, omissions, or circumstances beyond its reasonable control (“Unavoidable Events”). Such events include, without limitation: acts of God, natural disasters (floods, storms, earthquakes, fires, explosions), war, riots, insurrections, civil disturbances, strikes, labor disputes, shortages of labor or materials, power or Internet failures, computer or telecommunications failures, governmental actions, orders of domestic or foreign courts or tribunals, or non-performance by third parties. In the event of an Unavoidable Event, the Company will use reasonable efforts to recommence the provision of the Services as soon as reasonably practicable.
  2. We may assign any or all of our rights and obligations to any person or affiliate entity at any time. If any provision or part of a provision of these Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from the Terms and does not affect the validity and enforceability of any remaining provisions.
  3. You acknowledge that there is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Terms or use of the Services.

CONTACT

If you require further information or have any inquiries or concerns regarding the Terms, please do not hesitate to contact us in writing at:

Email: contact@useauron.ai